In case you choose to cancel your order for any other reason, you must do so within two hours after placing your order. Refunds will be directly debited to your account.

We appreciate your feedback and we always thrive to deliver the best quality products. We will study how your order looks and make the appropriate action on a case-by-case basis.

Try reprocessing the order. If it doesn’t work, then please contact us using the whatsapp button or email us at admin@efzin.ae so that we can use a manual payment link for your order.

You can always contact us for any return question at admin@efzin.ae.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@efzin.ae.